Ola Electric founder Bhavish Agarwal and comedian Kunal Kamra clash on social media platform X over the after sales and service quality of the company's electric scooters. Kamra criticized Ola's service network while Agarwal responded by inviting him to help resolve the issues or sit quietly. The disagreement highlights the importance of customer satisfaction and service in the business world.
Ola Electric Founder and Comedian Clash Over After-Sales Service
Background
Ola Electric, a leading Indian electric scooter manufacturer, has faced criticism over its after-sales service and product quality. The company's founder and CEO, Bhavish Agarwal, has been at the center of the controversy, engaging in public debates with customers and critics.
Social Media Clash
On social media platform X, comedian Kunal Kamra criticized Ola's service network, citing long wait times and poor responsiveness. He accused the company of prioritizing sales over customer satisfaction.
Agarwal's Response
Agarwal responded to Kamra's criticism by inviting him to help resolve the issues or remain silent. He defended Ola's commitment to customer satisfaction and claimed that the company was working to improve its services.
Significance
The disagreement between Agarwal and Kamra highlights the importance of customer satisfaction and service in the business world. Customers expect reliable and responsive after-sales support, especially when investing in high-value products like electric scooters. Failure to meet these expectations can damage a company's reputation and lead to lost sales.
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